Submit a claim

We are always here to make your hard times easy. Let us help to ensure you have a quick, stress-free claims process. Follow the simple 3-step process below.

Step 1

Download and complete these forms.

ezInsurance claim form ezInsurance Medical Report Form

Step 2

Click on the product where you’re making a claim to see a checklist of required documents you need to compile and submit.

ezSihat

DEATH	NON-DEATH
Police Report Death Certificate Post-Mortem Report Copy of Insurance Certificate Copy of NRIC Copy driving licence (only for Motor Vehicle accident)	Medical Report Police Report Copy of Insurance Certificate Copy of NRIC Copy of MC Valid driving licence (only for Motor Vehicle accident) Copy of discharge note Original hospital bill (only for Emergency Cash)

Note:
For traffic accident claims, customer must have adhered to Malaysian traffic law at the time of the accident.
For MC claim, customer must have a total of 28 days of continuous MC.

DEATH

Police Report
Death Certificate
Post-Mortem Report
Copy of Insurance Certificate
Copy of NRIC
Copy driving licence (only for Motor Vehicle accident)

NON-DEATH

Medical Report
Police Report
Copy of Insurance Certificate
Copy of NRIC
Copy of MC
Valid driving licence (only for Motor Vehicle accident)
Copy of discharge note
Original hospital bill (only for Emergency Cash)

Note:
For traffic accident claims, customer must have adhered to Malaysian traffic law at the time of the accident.
For MC claim, customer must have a total of 28 days of continuous MC.

ezSmartPro

TRAFFIC	NON-TRAFFIC
Medical Report Police Report Copy of Discharge Note Copy of Takaful Certificate Copy of NRIC Copy driving licence (only for Motor Vehicle accident) Original Receipt (only for Major Surgery & Outpatient Emergency Cash)	Medical Report Copy of Discharge Note Copy of Takaful Certificate Copy of NRIC Copy driving licence (only for Motor Vehicle accident) Original Receipt (only for Major Surgery & Outpatient Emergency Cash)

Note:
To be eligible for claim, customer must have been admitted to hospital ward for at least 24 hours within the first 48 hours of accident.

For traffic accidental claim, customer must adhere to Malaysian traffic law.

For additional allowance due to motorcycle accident, customer must make police report within 24 hours of accident.

TRAFFIC

Medical Report
Police Report
Copy of Discharge Note
Copy of Takaful Certificate
Copy of NRIC
Copy driving licence (only for Motor Vehicle accident)
Original Receipt (only for Major Surgery & Outpatient Emergency Cash)

NON-TRAFFIC

Medical Report
Copy of Discharge Note
Copy of Takaful Certificate
Copy of NRIC
Copy driving licence (only for Motor Vehicle accident)
Original Receipt (only for Major Surgery & Outpatient Emergency Cash)

Note:
To be eligible for claim, customer must have been admitted to hospital ward for at least 24 hours within the first 48 hours of accident.

For traffic accidental claim, customer must adhere to Malaysian traffic law.

For additional allowance due to motorcycle accident, customer must make police report within 24 hours of accident.

Step 3

Submit your claims documents (from Steps 1 and 2) by post or by hand to us.

PACIFIC & ORIENT INSURANCE CO. BERHAD (No.12557-W)

11th Floor Wisma Bumi Raya, No. 10,

Jalan Raja Laut, P.O.Box 10953,

50730 Kuala Lumpur, Malaysia

Call Centre: 03-2698 5033